1 Jan, 2018 → by ClaimboUser955596
illegitimate fees
*SOLVED

2

On June 20th, 2009 my domain name expired with Doteasy. This was fine, as I was no longer using that site. On September 8th, 2009, I was charged $22.54 to my checking account. The only email I received, said the following: "Your Doteasy hosting account change of service has been completed. Please note that a change of service may require you to re-publish your website to your new server. If you access your URL and can see your website but are unable to publish to your new server, this may be due to DNS caching and this problem is normal and will resolve itself within 24 hours. If you are required to re-publish your website, you will see the standard Doteasy 'under construction' page once your site has been moved to your new server. If you need assistance please feel free to contact us. https://www.doteasy.com/ContactUs/ Or you can contact our Customer Support Center at [protected]. Our support center hours are from Monday to Friday, 8am to 5pm PST. Regards, The Doteasy Team 'Join the hosting revolution!'" Now keep in mind, I had not changed anything in my account. I found the email odd; however, I figured that they had completely finished the cancellation of my account. I didn't give it a second thought. Needless to say, that was a huge mistake, as the charge unfortunately overdrew my checking account. After complaining to the company, the following was sent as the reason for this charge: "...To continue your current web hosting account and services, there will be a US$1.95/month (12-month billing term) fee." The last time I checked with a calculator, $1.95 x 12 does not equal $22.54. It equals $23.40. Then the following sentence was also used as a reason for the charge: "If a reply is not received within 14 days of this notice, the default action is to continue your Doteasy hosting services on the Doteasy Basic Hosting plan to avoid any disruption to your website and email. The payment for the Doteasy Basic Hosting plan will be processed on the payment information we have on file." Now this alleged email from Doteasy was sent on August 10th and August 17th, two dates that if you add 14 to, they still don't equal the date in which I got charged - September 8th, 2009. Of course this still doesn't explain the actual amount I was charged. Plus, how are they avoiding disruption to my website, when my domain has been canceled? So, why would they charge me a "hosting fee"? What are they hosting? There is nothing to host! Keep in mind, I am always very cautious about providing my account information online. If I purchase something, I never leave the account information on the site, I always go in and change it to the "Bill Me" option. Now, I would have done that with Doteasy; however, they don't give you that option. I have provided a print screen of their credit card input page. Keep in mind, this is the page that EXISTING customers are directed to. Please tell me if you see a "Bill Me" option or even a "cancel" option. I want this to be a warning to all web designers or business owners, do NOT go with Doteasy. Nothing is easy about their company. The fact that they can't even provide a legitimate reason for the charge, is scary in itself, even scarier is that I can't get my checking account information off of their website. Good thing my bank is willing to do a dispute against their company and block any further charges from them.
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