I purchased two tickets a total amount of $231.41 on a third-party ticket vendor website, Ticketoffices.com, on 01/18/19 for a concert that is on 07/26/19 in Greenwood Village, Colorado. The website for Ticketoffices.com claims that your tickets are 100% guaranteed after purchase. I received an email from Ticketoffices.com on 07/15/19 that my tickets were transferred to Flash Seats, an electronic ticket transfer system that is part of AXS Tickets. I have logins for both Flash Seats and AXS, and my tickets were not transferred into either of the accounts. I called Ticketoffices.com, they said they would request that the seller re-transfer the tickets to Flash Seats. After several more calls to Ticketoffices.com, after which I was assured that my tickets were guaranteed, I received another email from Ticketoffices.com on 07/24/19 stating that my tickets were transferred to Flash Seats. I also received an email which appears to be from AXS Tickets that my tickets were transferred. The tickets again were not transferred to my Flash Seats or AXS account. I called both Flash Seats and AXS and confirmed with them that no tickets were transferred or pending and they referred me to Ticketoffices.com because they had no record of any tickets purchased by me. Each time I called Ticketoffices.com, I had to press the prompt to buy new tickets, because their prompt for existing tickets will not transfer to a live agent. The sales team then had to transfer me to their customer service team, many times I was just transferred to main number or hung up on, and I had to call back. I spent three hours last evening talking with Ticketoffices.com, who stated that they received "Confirmation" from the seller that the tickets had been transferred to me, apparently the seller sent an "approval code" of some sort. Ticketoffices.com has allowed the seller of tickets to misrepresent that they have transferred tickets, and Ticketoffices.com paid the seller after taking my money, but they will not believe me when I tell them I have not received the tickets. It appears that this seller has spoofed an email, claiming to be from AXS tickets to both Ticketoffices.com and to me, and has committed fraud by claiming the tickets were transferred when they were not. Again, AXS and Flash Seats both confirmed directly to me that there was no transfer of tickets to my accounts, but Ticketoffices.com will not confirm this with them, they will not believe the buyer of the tickets (me) when I tell them the tickets were not received, and they will not refund my money. The entire business practice of Ticketoffices.com is set up to favor the seller of the tickets, the seller gets paid before the actual transfer of the tickets and without confirmation from the buyer that the tickets were received. The buyer is then rebuked and all claims from the buyer are rejected when the buyer reports that the tickets were not received. I have lost $231.41 because a scammer has convinced Ticketoffices.com that he has transferred tickets to me when this absolutely did not happen, and they refuse to investigate my claims or take my claims seriously. I paid for goods that I never received on website that claims my tickets are 100% guaranteed and I never received my tickets, nor was my money refunded. I called Ticketoffices.com again on the day of the event to request a refund and I was hung up on yet again.