I've booked a room for 2 nights and 1 day. Had to cut it short. I booked it for august 6 through august 8. On August the 7 I was waken by a bug crawling on my face and went to the bathroom and saw a family of roaches on the floor and tub. I quickly got dressed and went to the front desk and explained to the person what had happen. Front desk respond was do I have proof or taken any pictures. I told the person who's thinking about taking picture early that morning or when your mind raising when something crawling on your face. So I told him I wasn't staying their any more. So I checked out at 745 am. I did ask for a refund he refused to give it to me and that I needed to talk to the manager when she get back on Monday on the 9. Brittany Burch the general manager at that site .Brittany said she need to get a exterminator out their . M.BURCH didn't get back with me so I had to email her again when she respond back to me she told me that their was no signs of roaches or any other bugs in the room. So I told her I didn't believe that because why would my room had a problem. So Ms. Burch did mention that she will refund me for one night but not both. The last email she seen me was on the 18 of August and still haven't it yet. Yes I seen out a email to her and no respond back from her. I also look up some reviews on that property and I saw other customers complaints about bedbugs and roaches at this facility . The Red Roof Plus me and my stayed at was 6170 Oxon hill road, Oxon Hill, Md 20745 #181 . I just want my refund back that's all I'm asking for. My email address is [protected]@gmail.com My name is Delores Smith but you can call me "Dee" My phone number is [protected] Thank you for your time, looking forward hearing from you