I believe I've been double charged on numerous occasions by the extended stay America on the oak in Phoenix Arizona and they said that they hadn't done it but my bank says that there was a double charge on my card and I don't know what to do about that my base complaint is I wonder why these companies can take your money immediately out of your account but yet when they have to refund it takes them 5 to 6 days what if they had to wait five or six days for their payment the American people need to stand up and do something about this is ***