Back in November, 2009, I purchased a new Hayward pool filter from Leslie's Pool Service in Surprise AZ and scheduled the installation for 11/14/09. The service technician came on the day they were scheduled and the installation took place while I was not at home. When I came home later that afternoon, there was a note attached to my door saying there had been a little accident and the note stated "I bumped your pool equipment wall". There was also a voice message on my home phone asking that I call the technician's supervisor to schedule the repair of the wall. When I went into the back yard, the whole west wall of my 3 sided cement block equipment wall was broken down and there was a large dent in my pool heater. I called the supervisor immediately and 2 weeks later got a call back. This continued for 3 months. I would call and wait, call and wait. On Saturday, February 20th, 2010, after weeks of calls, the wall finally was replaced. It isn't painted yet but at least the wall is up. I have to supply the paint! On top of that I had to sign a release before I would get my refund. The amount of the refund is for a contracted amount Leslie obtained and who knows what will happen if the contractor charges more than what the contracted fee was. I will never purchase another item from Leslie's Pool - not a chemical, not a part, nothing ever again. I tell everyone I know not to buy from Leslie's. A company that you would think is reputable and would be customer service oriented is the absolute worst in customer service and customer satisfaction.