I am really disappointed that I could not return a pair of boots to the Dr. Martens store located at 1133 N. State Street, Chicago, IL 60610-****. The young lady informed me; even though I have my receipt, I must have the box because the store does not have shoeboxes to place returned items. I was so upset that I left the boots on the counter with her, and I am contacting my bank to reverse the charge for the merchandise I don't have. A box keeps me from being a return customer----I purchased two pairs of Marten that day I visited your State Street Store in Chicago. You are a very wealthy company.......