I purchased a new 2011 forest river toy hauler from a dealership in Royce City Texas. That was my first mistake. I sent a check to the proper location at the forest river factory in Indiana of $150.00 along with application with all the information needed including the unit vin number to purchase an extended warranty on August 6th 2012. Four months later I called the factory warranty division and no one could tell me where my check was, just that the vin number I gave them showed my RV belonged to someone else so Check was apparently sent back to dealership and on asking them they knew nothing about it. finally on 12-13-12 check was found and I was told it and the paper to take care of vin number mix up was being sent out to factory that day.Now it is January 31 2013 and again no one knows where my check is or will return my calls. My suggestion is stay away from forest river completely if you want any service after the sale.