Over a month ago, I ordered a SteamPunk corset for a party I was attending. The corset did not arrive in time, so I had to find something else. When I contacted TrendsGal, they first informed me that it HAD been delivered, in an email that was a little bit snarky. I wrote them back and explained that if they looked at the link they sent me, they would see that actually the item was refused at the post office, and was being sent back to them. I explained that I wanted a refund. Not only did they refuse to refund my shipping, they also refused to refund my purchase price. Horrible customer service. They then offered my "100 points" on my account for my next purchase. Believe me, that is never going to happen.