I've been a customer for about 15 years. I wanted to upgrade as my bed was getting old. I didn't really know what I wanted, but you said it was refundable. Well, my bed now is king size so I thought I'd try queen size. W-E-L-L I couldn't adjust to a smaller bed, so I wanted a king size again. Well, Ii found out the frame wasn't refundable, just the mattress. So I've had this queen frame in the spare bedroom for over a year now and paying it off with Synchrony Bank. PLEASE~ is there any way we can work together, maybe to use my frame for a trade in or some other way to solve my problem. I'm miserable sleeping in my old bed & looking at the new frame just starring back at me!