And a young lady by the name of "Melanie" made the process of getting a replacement case so easy and enjoyable, I could hardly believe it. I have never regretted buying a lifeproof case. They work (in suprisingly unhospitable conditions) and the customer service policy and staffing are both amazing. I'm talking about every problem fixed with a smile and forethought of consideration of customer outcomes unforeseen to the customer. Wow. I am just a person who likes to play and not think about trying to keep delicate phones from breaking even though I use them all the time. Lifeproof has protected my upgraded phones & iPads over the years and is always a delight to interact with besides. Thank you Melanie and thank you lifeproof! I definitely recommend this company and "Melanie".