I spent 2 days setting up windows 10 on a new computer. I logged back in and first it said my email and password didn't match, then I changed password and got in and they named me Prudence (which my screen name was Maude 3) all my gems were gone that I had bought (6.99) I did get my points and that is about it. I didn't get any of the perks I paid for and my Treasure box wouldn't open. I tried to contact customer support but that was futile.