Spoke with customer service representative, Mihir, ( I believe that was his name The spelling may be incorrect.) He was very courteous, professional and efficient. He assured me that the email I received was definitely a scam, encouraging me to never release any personal information or credit card to anyone. Thank you so much for allowing me to resolve the miscommunication giving me the peace of mind that my bank account was safe. User's recommendation: Very respectful, considerate and professional services and representatives.