25 Jun, 2020 → by ClaimboUser499698
I have been ripped off
1
I went to the Southwest website and made a reservation to fly to D.C. I saw an offer by Southwest Vacations in the same site, which appeared to be by Southwest Airlines. I booked the flight and three nights at a hotel and had to pay in advance for the entire trip. My trip was cancelled due to Corona virus. I received a credit from Southwest Airlines for the cost of the flight but not for the hotel. They say Southwest Vacations is a separate and independent company and they are not responsible for what they do. I called Southwest Vacations and they do not answer the telephone. It has been three months and I have not received a refund. Clearly this is a Ponzi scheme or a complete rip off. DO NOT GET INVOLVED WITH THEM. I have no idea why Southwest Airlines lends its name to this illegal operation, which should be shut down by authorities. User's recommendation: DO NOT GET INVOLVED WITH SOUTHWEST VACATIONS BECAUSE YOU WILL LOSE YOUR MONEY.