Citi Bank closed thier Santa Rosa, CA. branch in early 2021/late 2020, leaving no branches in all of Sonoma Co. They move the account to San Rafael, Marin Co., Ca. Auditor are attempting to verify the account and the San Rafael branch does no respond to calls, emails, faxes and the Corporate Office of Citi has been equally ineffective in trying to get hold of the San Rafael office, does not return calls, email, etc. All we need done is to sing a single page verifying account status, which we are not able to do as it must come direct from Bank to auditors, worse service with any financial institution I have ever experienced.