Customer service name TY doesnt know whats shes doing she wants me to call back again and find out what parts of kitchen aid Im looking for , its her job to look it up since I gave her the model number but instead she wants me to find out what kind of parts and call back again ! After I went through just to reached her and waited then she wants me to call back again? What kind of customer service is that ???? The parts Im looking for is for my sister kitchen aid mixer thats why I have no idea what parts User's recommendation: Customer service should know and look up the parts of the customer give them the serial and model numbers.