After following Apple's screen prompts to reset my apple icloud account ID, they locked me out. I was in Apple Twilight Zone hell, cycling endlessly, trying to reset my password: it would take me to a new screen and ask for my password. WHICH I WAS TRYING TO RESET!! SO THEY BLOCKED MY ACCESS TO MY ACCOUNT FOR 24 HOURS. The next day I was confronted with the same problem: a "senior" tech representative accused me of trying to break in to their system!! I started crying, so she hung up on me. Her name is LORETTA. AND now I'm on a 7 day lock out. From my own account. Because they have confusing policies to reset passwords.