I see a lot of people having issues with receiving and getting issues on their machine. I remember when I bought my unit from them. It was only about a month late. I had some issues assembling it. I admit it was little hard to get straight answers on assembly. Theres so much that they put online to help people. I admit when I first got my machine together it pissed me off. I had a faulty controller, but they shipped one out right away under warranty. I made so many mistakes getting mine together that I felt ripped off. It took me over 6months to turn out clean parts. Then took me about 3-4months to start getting the design work down. Im over 2 years with my unit and I still have a few problems sometimes. I know when you call there they are so overwhelmed with calls and production time is way behind and its still a new company trying to make it. I personally have been there 4 times. Every time Im in Vegas I stop in to say high plus look in on new product. I know the name of the game get all the sales you can then worry about product. They are trying to get production more of a flow but still learning. I think theyve only been in business for 3-4years. Not enough time to learn. More tech support would be nice tho then one guy teaching and trying to help customers. Not all of us are on 9-6hr days. Little more brutal truth about shipping would help. Hey if my order isnt done and shipped its not. I need to know where I stand because Im trying to run a business as well. Im ordering this product to help my business. I learned on crash course with my machine and Im still learning. Just remember your not the only person calling with issues. So sometimes you catch people on bad day. So never take business personally. State your issues and try to come to mutual agreement because once you get a pissed off nobody listens. User's recommendation: Pay attention when buying product get signed agreements don’t ever assume things and always protect yourself. Plus always have contingency plan.