I bought 2 bras in white and received a black collar and a black open bust. I spoke to Nadezhda and she resolved the issue, convinced me not to ask for a refund and made an exchange. Shortly afterwards, I received a letter saying that I could not exchange because the bras ordered were non-refundable and could not be exchanged. I did not receive the bras, but I did receive a tank top and a cami. I had another conversation with Cathy. I told her about the rescue with Nadejda and told her I wanted an exchange which I arranged with Nadejda. She told me I would send the bras and that was fine. I said no, I want the exchange I arranged with Nadejda. She replied, "I haven't given her enough already. She ended the conversation while I answered her. We spent 3 hours on this issue. Didn't get any reply on the email. I received a message that the package was delivered. I didn't even read the email I sent, it had nothing to do with the missing shipment, poor customer service after my first rescue with Hope ruined everything. I wasted my time.