Pending charges on my account are automatically taken out of my balance. My rental car was extended three times, and the payments reflected on my account when the hold was put on. I have now turned in the car and ANOTHER $400 was taken out of my account. This is the second time I've noticed pending charges being taken out of my account twice; when on hold AND when it's been completed. I'm being charged twice and they're making it impossible to prove. Unfortunately, the statements contradict my story and I feel crazy. But I count my money, especially when I'm in the process of financing a new vehicle. Prior to purchasing my car, I know I had to keep a certain amount in my account for the down payment. After any and every purchase I would check my account to make sure I stayed in the budget. This is how I know something is off and I don't trust Woodforest with my money. All I can do is catch them in the act or just switch banks. Either way, I believe they have been stealing from me.