The people people in Tech support tried super hard to help me and I thought they had this is my second Tablet ONN,,and as soon as I can I am returning it I was very happy with first one I bought exact same thing until it died with the exception of one game.So I bought the second tablet to run everything else,its awful the battery will not hold a charge,the walmart app that comes pre instaled,does not work.I am so disappointed,and yes,a bit angry,I will not buy another one,I should have spent the extra money and gone with The 7" Samsung,this ONN IS NOT WORTH THE MONEY I PAYED though nominal in cost everything it does is sub par I dont know what changed between Nov 6,2020 tablet I bought and yesterday's tablet but it was huge! User's recommendation: Research,research research.