• FAB provided to me the liability letter for AED 21, 800 on 03rd January 2019 after several requests to their customer care department. (as per the statement the current month amount is AED 21, 739, 35) • The same liability letter was submitted to Emirates Islamic Bank on 06th Jan 2019 and they released the cheque amount of AED 21, 800 with clearance letter request to FAB which was submitted to FAB ABS branch by Emirates Islamic staff on 09th Jan 2019. • During payment of cheque, the staff at FAB ABS branch checked my account on their system and told me that there was a variance in the liabilities and she asked me to check with the customer care for final liability amount for closing the card. I called customer care from the same branch & the customer care executive confirmed the liability letter given for AED 21, 800 was for the final amount & asked me why the branch required to confirm the amount as the liability letter was given for full & final settlement. • The same message was passed to the branch staff & cheque was handed over to them after which they took my credit card & scrapped the same and assured me that they would be keep the clearance letter will be ready & they call me for collecting the same from them. • Next day I received a call from FAB that I have to pay AED 5, 500 more to get the clearance letter because I have an easy payment plan, which was not included in the liability report. • I am not able to get the clearance letter from FAB and not able to use the balance loan amount which has been sanctioned in my loan account. My loan amount has been kept on hold since 4 months & my first installment is due which will be deducted from my salary account. Because of the above matter I have faced a lot of mental & emotional stress and I suffered a financial loss as I was not able to fulfill my emergency cash requirement for which I had applied for the loan top-up in the first place. Please therefore I request your intervention in helping me solve the above matter.