Hi, I regret to say that my experience with virgin active has been very bad. People handling branches are very unprofessional and they just sell the product no matter what cost the member. The time i joined the virgin active, i did asked for 3 months subscription (on monthly basis) and i was told that there is no subscription for that, which was wrong, i came to knoe later. Me and my friend were contracted for 12 months, despite of knowing very well that we were on visitors visa 11 (2) which was for 3 months. The sales person get us signed some documents and we did that, he said if your visa doesn't extend, you may leave and you will have to pay nothing. I was not even sent the contract, so that i could check the duration of the contract. We were duped, as were new in the country. Later on, in the first week of may only, i informed virgin office (grayston branch) that i will not be able to come to gym due to financial situation, but no one listenend and they continued my subscription despite of several reminders. I think there is a provision that if someone is not coming physically to gym and if they are not Able to pay fee, their subscription will be cancelled, but it was not done for me. On many occasions, i visited and paid fee but said that i am not using your services so cancel my subscription but it was also not done. How can you ask someone for money if they are not using your services, and if they are not satisfied?????? This is unacceptable. I request you to please value my time and money, and cancel the subscription and waive off all the dues as i am not supposed to pay for that. No service no pay. Also, on few occasions, when i Phoned virgin active to request for the same, people disconnected the call and literally shouted, which is unbelievable as no one can expect the same from such a big service provider. Regards, Rahul Rai [protected]@gmail.com Contract number: [protected] Membership number: [protected] Member's name: Rai Rahul Kumar