I have been a loyal customer of Provident Bank for over 20 years, I have three direct deposit deposited into my Provident Bank account. I was given 2 debit cards for that account. My issue is 10 days ago my Master Card debit bank card was lost and or stolen I reported it and requested that card be replaced. After waiting for the arrival of my replacement card for 10 days, and it had not arrived I called the back to be told they would not replace that card. I explain the second card is use by my mother with my permission for the care of my child, Household etc. I also explained that it was imperative that I have a second . . please note I have had 2nd card for this account for over 10 years. Question is why was that card not reissue. And please don't say because you're only allowed one card per account, if the account was a joint account I would be issued 2 cards for the same account.