I Filed a claim on my Leather Loveseat as the Leather is peeling off the back. I do have a Protection Plan in place. I called Customer Service and they set up an appt. for Sept 2 with a technition to come look at iit.Customer Service said they would call 2 hrs prior to their arriving. I have been calling and leaving messages but I get no return messages. I called today Sept 6 and I chatted with someone on line who stated they e-mail you 2 hrs. before they arrive. I told her I didn't know that and she gave me the same number to call. I am very fustrated that I can't get any help.