We have had them (hughesnet) about 3 years. They were supposed to send someone out to give us all new equipment a year ago, and instead they guy straightened the cable in the back of the router. It worked for a little bit then kept getting worse and worse. When we called to have them look at it and do what they should have in the first place we were told it would be almost $200 to have someone come out to our house. After explaining again about how they never fixed what they were supposed to the first time and that we didn't feel we should pay extra for them to finish what they were supposed to have done before they said we wouldn't have to pay for the service call or our next month's bill (this month). Today I saw that they took $110.12 out of our account. We were paying about $55 a month because the first guy gave us a reduced rate for a year because it was so horrible. I called to find out why were charged and to get my money back and they told me the best they could do was have us pay $5 for next months bill instead. I told them that did not cover the $110.12 they just took out and that that was the amount I wanted back. I got hung up on. I then called and got a manager. The manager said she could only refund $29 of the $110.12 and that she could give us a $10 discount on next months bill, not the $5 the other lady had mentioned. There was nothing else they could do about the money they took from us and they would not be able to give it back and are 'sorry' about that because it might have been a misunderstanding on our part. I asked her to playback the phone recording from that call and was told she didn't have time for that.