AFTER SPENDING HOURS TRYING TO FIGURE OUT WHY MY PICTURE WAS COMING OUT GREEN (WHICH I NEEDED TO SEND IN FOR A LISCENSE) I called tech support and told them that there was no magenta coming out in my diagnostic test, which I first contacted the store thinking it was the cartridge. Tech support told me it must be the printer head -- and they could not help me because the 1 year warranty was up 6 months ago!! I would think that any product you buy should last longer then 6 months past a warranty. So basically I bought a piece of crap. I do not think i ever printed out pictures before so how do things break if they are not used? The government offices are not opened and everything is needed to be done on line because of Covid, and is putting a lot of stress on the rest of society. It is very dis-heartening that companies seem to lower their standards on a daily basis.