A hoverboard arrived Friday March 26th and does not charge at all... order # 87617 made on 3/21/2021. I tried calling your contact numbers to no avail I emailed yesterday. I want to return this product and get credit. I kept the original box. If I don't hear from you I will call my credit card company to get the charge removed and write a yelp review since I cannot reach you. Email me at loralee5555@***.com. Things happen however a responsible company will reach out immediately. User's recommendation: Beware of buying from this company as shipping was swift but no response once a problem noted. Item is useless.