This will long. But to be briefer. Wife Called geek squad to change CPU battery. Showed up late on third appointment after cancelling first two appointments. Change battery (ten min job). Three hours later my computer was unusable. But did have a new $3 (not their price). Tech left. My was wife was feeling unsecure while this person due to improper questions about my where abouts and return dates and/or times. Only told me this after i returned. I Was in spotty cell areas thousands of miles away. but my wife did call me. She said tech had a question. He asked what my password word was, told NO PASSWORD why do you even need to know to change battery? hung up on me. He had Uninstalled; ms office, all printer software, browsers, virus software, disabled all protection and left computer that way and online.. Also uninstalled Zoom. webx, skype. I came home three weeks later to find a locked up desktop ( alt, cntrl, delete) and spent hours and hours trying to get back something useable. Wife said she did get her email for a day or two before the computer froze... Seems he did a sys restore and cleaned what he determined was old software including VPN. maybe it was 2021 issue but i still used it. I Could not open any doc's from my doc folder, said renamed or moved. One hell of an Easter egg hunt. Not sure if this was total incompetency or malice action on geek squads' tech part. But during an emergency to find this was ?>