I booked my hotel in Singapore to find out in the am that my reservation had been canceled. They claimed that the fraud team canceled my booking after fully charging my credit card. They made it look like as if I had canceled my booking via email. Long story short, I had no hotel reservation after traveling with 2 young children overseas, awful customer service and a full charge to my credit card. I spent several hours making oversears calls to the company. Clear credit card fraud/if a transaction looks fraudulent do not charge a person's cc.Stay away from this company. Worst experience ever!!!!!!!!!!!