29 Jul, 2021 → by ClaimboUser711784
Hotel Stay July 14 and 15, 2021 Country Inn and Suites by Raddison in Sumter SC
1
I made a reservation for a king suite for 5 days at Country Inn and Suites by Radisson in Sumter SC. When we arrived they gave us a room and all the furniture was in the middle of the room. They said that the room was being deep cleaned and not completed so I don't know why they gave us that room to begin with. They moved us to another king suite and the door lock was being worked on. They could not repair it so they finally put us in a room with two queen beds. I booked this hotel because I thought Radisson was a higher class hotel. This was the biggest dump I have ever stayed in. We would've been better staying at a Motel 6 or Super 8. It was filthy dirty. The carpet was gross. When we sat on the toilet bowl it would move and were afraid that it was going to tip over. The faucets in the sink and tub were loose. When we checked in they told us that breakfast was being served from 6 am to 9 am. When we went down to get breakfast they used the excuse that the delivery truck did not come in. That happened again the next morning. Then is when we decided to call around for another hotel. We checked out after two days on our five day reservation. I am very unhappy with this hotel and believe they give Radisson a bad name. A lady at the front desk by the name of Lillian was very nice and understanding. The manager did not do anything to help.