Booked a Reservation with bookings.com for 1 night stay at Courtyard by Marriott Fairfax Fair Oak. The Reservation was confirmed. the next day (3 weeks before the scheduled/reserved date) I found I needed to move up the reservation by 1 day. I requested the change from bookings and was told I would hear back within 48 hours. After 48 hours they told me the hotel is not responding and that I should reach out to them directly for this request. When I called the hotel directly, first they were unable to locate any reservations for me. I had no choice but to 'add' the date of my updated arrival. I reached out to bookings.com again and they sent me the hotel conformation that the had initially received. Back and forth I went between the hotel and bookings.com. The hotel explained this change needed to be done by bookings.com and I should ask them to reach out to the hotel directly, who would be happy to move the date and fix the issue. After repeated requests they never once reached back out to the hotel and therefore I got stuck with a 2nd night of charges for a room that was no going to be empty! BOOKINGS.COM SHOULD BE AVOIDED AT ALL COSTS!!! THEY COMPLETELY IGNORED MY "MULTIPLE" REQUESTS AND BILLED ME FOR THE WRONG RESERVATION (DOUBLE BILLED). THEY NEVER EVEN TRIED TO REACH OUT TO ME AGAIN. UNETHICAL, IRRESPONSIBLE, NEGLIGENT, ILLEGAL BUSINESS PRACTICES! THIS IS A "FLAGRANT UNFAIR CONSUMER PRACTICE" THAT SHOULD WARRANT A CLASS ACTION SUIT AGAINST BOOKINGS.COM!!!