Our stay at the Novotel Stevenage was a disaster from the very beginning on Sunday August 29th. Ashtrays overflowing at front of hotel. Very few staff available. Signage to the rooms inadequate. Room was NOT clean - I even went out and purchased cleaning wipes & cleaned all surfaces myself. The carpet was dirty & shabby appearance. Bar shut on arrival. We were on the top floor & the lift was out of order when we left, so we had to carry all our luggage downstairs ourselves - no-one around to help. Asked at 4pm for a dinner menu & was told allegedly by ‘THE MANAGER' rudely that one wasn't available as they hadn't decided what to cook that evening & that they were only going to open for dinner for 3 hours so I'd have to eat early. The website advertised Taittinger champagne by the glass (a deciding factor in our choice) but when we requested a glass again the ‘Manager' was rude to us, saying they would never serve that by the glass & ignored our protests that it was advertised on line. I used to work as Head Receptionist at The Waldorf Hotel & would have been sacked if I had behaved in such a way. He had no interpersonal skills & should never be working in a customer facing environment! Appalling! You never argue with a customer! I look forward to your comments and a full refund, at your earliest convenience. Sandra Warner - [protected]