2 Nov, 2019 → by ClaimboUser970587
hostelworld is allowed to get away with open stealing
1
I arrived at a hostel in Jerusalem which I payed for the week to stay. I was in a panic to learn that I could not stay their due to an age restriction. The manager struggled to find on the third page toward the bottom of the page an age restriction. I was turned away and was assured the money and the commission would be refunded. Hostelworld true to its name hostel. Refuses to return the commission fee associated to this booking. Forget the fact I was in a foreign country without a place to stay forget the age discrimination. REFUND MY MONEY FOR SERVICES NOT RENDERDED. Hostelworld is pocketing $22.43 based on an unforthright and I indirected business practice. They may well steal my money but they lost a costumer and one costumer know another and another.