Ordered Mother's Day orchids, per website order today and receive by the day. Also had coupon code for free shipping. Ordered online and at promo code wouldn't allow. Called 800 number, customer service (yeah, right!) spoke to Melissa. She grilled me like a criminal to "find the code" in her system. Being persistent, she said it was related to "retailmenot.com" and they didn't participate. Really? There are hundred of coupons/promos on the site for vivaterra.com! She was offensive. I just buried my dad and really wanted to sent the lovely orchids. I asked her to just waive the fee (I've previously ordered many gifts from them) as a one-time courtesy. She said absolutely not. Because of the nature of their "service, " in particular, Melissa, I will never shop with this company again. I continued with the order as they exhausted me - I paid the shipping fee. They lost a customer over $12.00 . Shame.