I just want to tell you that seven years ago I bought three pairs of shoes from you guys the totaled about $1100 (one was a boot) I really like the shoes but they were all heels, years later I wear mostly flats or kitten heel shoes. So I tried you again but this time I ordered online. It took over a week to get the shoes (Which I ordered for my graduation) they arrived two days after my graduation. I have worn a ten for my whole life, even in your shoes that I bought years ago. All of a sudden the ones which I ordered for my graduation are too small. I called in and one of your people told me that the size depends on the shoe which is ridiculous. I called back and got a different person who agreed that was ridiculous but I should try 10 1/2 or an 11. Although that is not my size in any other shoe, I returned your shoes and reordered it in a 10 1/2 and 11. I called in today frustrated for several reasons number one I never got the $50 Mother’s Day coupon for the shoes I ordered before my graduation (before Mother’s Day) when I returned the first shoes and we order them I told you guys I didn’t get the $50 off and I wanted it and I was told I couldn’t have it because it had expired. I was frustrated but I just said fine. Later I found out you guys gave me a $25 credit that I didn’t know about. When I called in today I was frustrated because I still hadn’t got the new shoes and the old shoes I sent back took a whole week to get to you because of the type of return label you sent so I had no shoes and you guys had almost $600 in my money and I still didn’t get the $50 credit. In addition your emails that say “the shoes have shipped”, does not give a tracking number so I have to click on it for a status update and then I have to type in information including the order number so i have to go back to the email to copy the order number and then when I get to that second page, it STILL doesn’t give me a tracking number. So I get a message from UPS saying I’m getting a UPS package today (not from Taryn Rose but frim some company I never heard of) so I today I get an email saying it’s not coming today but tomorrow. So totally frustrated, I called in and I let them know how horrible my experience has been from the very beginning of this process and I asked them if they will honor the $50 since I bought the initial shoes before Mother’s Day. Yesenia says she’s not authorized to do it only a supervisor is so I asked for a supervisor. She puts me on hold forever comes back and says there’s no supervisor available but one will call me back. Five minutes later she calls me back and said a supervisor will NOT be calling me back and you guys will be giving me a $25 credit and NOT the $50 Mother’s Day Credit. This is what I have deduced from my experience with your company, you don’t care about me as a customer you don’t care about my time you don’t care about my experience you don’t care about my business. I have three pairs of shoes that I’m waiting for and I’m also waiting for a credit for two other shoes that I returned over a week ago. When I get the shoes, if they fit I will keep them, if they don’t I will send them back but I promise you I will never buy another shoe from this company as long as I live and I will tell everyone I know who’s interested in your shoes about my horrible experience. I realize it’s only 25 additional dollars but to me it’s how you have devalued me as a customer and devalued my time and money. This whole process has been a nightmare. Then to top it all off, I took the time to write this email and then the link where you submit feedback is broken and you have the nerve to ask me to call Lynn to your number and give them some 80 trillion digit code for them to research. This company is a joke and I’m done.