I have been charged for the flowers TWICE. It was acknowledged but still no refund processed to me. I paid extra for the delivery to be sent that same day. Only after the order was confirmed, i received an email saying it won't be til the following day because it's not in stock right now. The following day, still no delivery. And since then, i have emailed 4-5 times, called through, and am not hearing a thing back.My next step will be FOS because this is disgraceful and disgusting service NEVER again will i use your services and i will be posting this advice online. User's recommendation: DO NOT PURCHASE FROM THIS DODGY ORGANISATION.