I had a laybye that was about to expire, unfortunately I was unable to go to the store to collect the laybye despite the many SMS's I received as a reminder of the expiry. Eventually today I sent my sister a WhatsApp of the receipt and asked her to go and fetch the laybye for me and that is when all te fiasco started. They said they would not accept a WhatsApp shot of the receipt, they then said she must get a letter from me and ID etc which I then asked for their email address, they gave me the email address but 20minutes later they had not received the email. I spoke to a very very rude guy called Alfred who said that it was not his problem that the email was not going through, I asked if I could cancel the laybye and they give my sister the P70 I used as laybye he said no I had to be physically there, well I asked since the email had not bounced back and the address was a ZA one was he sure it was the right address he rudely answered me and said there is nothing he can assist me with the receipt clearly states that I am to pick the laybye, so I asked him to read me the clause and he says I should read my receipt myself I told him I did not have the receipt at hand and he tells me that he cant read for me its not his job to read for me, so I asked for the Manager, he said the manager was out, I asked for the Manager's number he said he couldn't give to me as it was her personal number not a truworths number. I asked for the email address for the head office he said he did not know it, all in a very rude tone and my sister tells me it was all the staff in the shop with the same attitude. In these times when jobs are very scarce and your shop assistants not having any special skills, I would expert them to be very professional and value their jobs by providing the customer services that I would expect a big brand like yours to have trained your staff. I know a lot of degree holders out in the streets and really due to that we dont expect 'to find staff that does not resonate with your brand in stores. I do expect an apology in writing from Alfred for his absolutely disgusting attitude.