3 Jun, 2019 → by ClaimboUser993057
horrible furniture experience – bedroom set

1

I purchased a full bedroom set (bed, dresser + mirror, nightstand, and chest) in April and my only delivery option was May. I scheduled a delivery option with their third party vendor, Ryder, to have my pieces delivered and assembled on May 25th. The morning of that date, I get a call from Ryder Customer Center to inform me that my delivery was missing pieces. I asked what pieces, they simply stated pieces to set up my furniture. So, I can either have it returned to the warehouse or delivered now to come back later to assemble. I chose the latter. Later that day, I called Living Spaces to inform them of the issue which caused me to push the delivery back of my mattress. Now, I was under the impression as Ryder was a company they hired, they had all details to my delivery mishap. I had to re-explain my ordeal to several reps. And the same, repetitive question was being asked of me, "what pieces" as if I did not pay a sizable charge to have experts determine this of my items purchased. I asked if Living Spaces and Ryder performed due diligence to ensure all items and pieces were there before shipment and delivery. Supposedly Living Spaces does and Ryder should as well. And I was informed that at bare minimum the vendor should have assembled the bed as all the necessary pieces would be in the packaged boxes. I was informed that the pieces (i.e. hardware) would be UPS'd to me and I would be provided a tracking number. They also informed me that they contacted Ryder to schedule a date and time for assembly. Ryder representatives came June 1 to uncover that they can't set up my bed because it has no hardware (i.e. screws). Surprise, surprise. The only action they were able to perform was putting legs on some of the pieces, that's it! Mirror still not attached and bed pieces lying on the floor. I paid close to $3, 000 on a bedroom set and still, still...the job is not complete, I am missing pieces, and I can't sleep on my bed. My mattress is on the floor. Choose Living Spaces at your own accord, but this whole entire experience has left me pissed off and irritated, and the furniture has become a symbol and reminder of that.
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