This company is known for hypoallergenic products. I own more than 20 of their products and am an incredibly loyal customer. I purchased one new product online that I could not find at a retailer, and opened it only to immediately notice a heavy fragrance in the formula. I looked online and there was no mention of a fragrance anywhere in the product description, but it was buried in the inactive ingredient list. I wrote the company and they said that their 'premium' products have fragrances to make them more cosmetically appealing, but out of all of the products I have used from their line, I have never experienced a scented product, and am hyper-allergic. So, I requested a return label because this was not well advertised and I can not use such a product. The company refused since there was nothing "wrong" with the product. I up'ed the anted and called- it took 8 tries of going to voicemail until someone answered- they told me that since it was a French product, a free refund could not be authorized (it's shipped from Parsippany and I live in Manhattan)! Clearly they do not understand the lifetime value of a customer and they are not aware of how important it is to be transparent about ingredients when customers trust their products for a specific reason- here, it's hypoallergenic properties.