Placed an order on 03/12/21. Paid $9.99 for a part, plus an additional $10 for shipping. The website did not state the items were out of stock. It was only after placing the order that I received an email stating the items were out of stock. Frustrating, but I understand, so I was willing to be patient. However, it's been over two months and Glock Store has not responded to any communication from me during that time. As others have pointed out, THE LIVE CHAT FEATURE ON THEIR WEBSITE DOES NOT WORK; I don't know why it's there other than to make it look like they're service-focused. However, they have a serious issue with customer service that has persisted so long, the perception is it's intentional. I don't believe I've been billed since my order has not shipped, but I've been trying to cancel the order for some time and have not been able to communicate with a single person at this business. You can't get in touch with the company by email or the chat link on the website. If you call by phone, you can listen to the pre-recorded message about Lenny McGill being on the floor creating new products. You will be on the line for up to 40 minutes before the service will automatically disconnect you and tell you to call back another time. So, the customer is just a fool for waiting while the Glock Store plays with their finances. WHY? It's not COVID-19 Based. Many companies are telling this same lie while charging consistent rates on postage and handling and blaming COVID-19. And this is America. GREAT PRODUCTS, BAD COMPANY User's recommendation: PLEASE buy your Glock products from K&M or someone else.....