My first contact to PSI customer care was 2/11/21. I had called to cancel and reschedule Online real estate exam. During that phone call the agent I spoke to mentioned that I should be able to see all my information (test and fees paid) on my online Dashboard. I was unable to see that information and the agent said there was an issue with my dashboard. Potentially he suggested I may have inadvertently created an account with their old system as they had recently done an update. Since my online dashboard wasn't working correctly we both agreed I would wait to reschedule my test until the issue was resolved. He took my information and said "He would be dealing with this issue personally". He said he would be out through Monday, but would follow up with me directly to ensure this was dealt with. There was absolutely no follow-up with this agent. (It was not an issue at this point because I lost internet due to a winter storm) On 2/22/21: I attempted to access my online dashboard and couldn't even login at all. "Invalid credentials" was the error message. I called PSI customer service and got a nice agent who tried her best to help me (including password reset), but I could still not access my account. After 45 minutes she transferred me to IT department, who proceeded to tell me he could not help me because I didn't have a test scheduled and Customer care would have to "release my credentials, and he would have to transfer my call to Customer Care. I questioned why he would be transferring me back to the department that sent me to him, and that turned into a very frustrating repeat of him saying "customer care needs to release my credentials". He did manage to give me a ticket number #846706, before he transferred my call. I was transferred to Charlotte ext. 6141. After I explained what was happening, she said she would have to escalate my ticket to IT department to "reset my credentials". It was going on over an hour on the phone at this point. I expressed my frustration and explained that I felt I was getting tossed around, and nobody is dealing with my issue. She guaranteed to be working with it personally, I would receive an email with her contact info, and in addition would be hearing back within 3-5 days for a resolution. She also transferred me to her supervisor to ease my concerns that the issue was being dealt with correctly this time. Gil(spelling) took the call and he gave me the same story. Gil also suggested that I schedule my online test, and that I would be able to "fix" this issue on the DAY of the test, because they have a department for that. I expressed my unease with that as a suggestion, given that we haven't had a solution by far. I had a lack faith in it being dealt with on Test day, since agent #1 never followed up, agent #2 sent me to IT, agent #3 (IT) said it wasn't an issue they can deal with, agent # 4 said it was an IT issue. Gil then proceeded to tell me that I was sent to the WRONG IT department, and they are now sending my information to the right one, and guaranteed that it would be dealt with. I was on the phone for almost 2 hours at this point and just said OK. I really didn't believe I would hear anything from anyone. 3/2/21: It has been several days, I never received any follow up from Charlotte. I call again.. I attempt to immediately give my ticket number to the first agent (Rosa (I think) who answers the phone. She interrupts and asks for basic info, after several minutes I finally provide her the ticket number and she then transfers me to her "next level command supervisor". Carmeletta (spelling)Listens to a brief history and reviews my call history and suggests that I schedule my test so I can get IT support. I then proceeded to schedule my test for 3/14/21. I was transferred to IT and within a few minutes of the conversation I am being told that they would be sending me an email password reset, but that probably won't arrive right away, and my issue would need to go back to a specialized credential agent team and that would be 3-5 business days. I explained the email reset was attempted, but didn't work, she explained that is all they can do and they would have to create "another" ticket and that would be 3-5 days. I am livid at this point, I am on the phone for over an hour with all the waiting for department transfers, I ask to speak with a supervisor. I am transferred to Michelle, who proceeds to repeat the previous agents words, but also attempts to contact "Gil". Michelle wasn't quite sure why I hadn't heard anything yet. Michelle said she would create an additional escalation ticket and would personally follow up with me in 24 hours with updates as there is no direct number to the department that deals with my issue. At this point I have absolutely no faith in the tech support/customer service care that PSI provides. It is painfully clear that most of the support team is unaware of what the other side does. I am in living in Oregon, and am taking on a job in Colorado in a few days, so I "need" to be able to take this test remotely. If I am unable to get licensed in Oregon I will have to do triple the schooling in Colorado..