I sold my townhouse on 9/14 and closed with all financing on same day. I spoke with customer service 2 days before and they notified me they would send a paper check 2 weeks after I closed on 9/28. I requested a check be sent to my new address as I had to vacate townhouse after closing. Customer service agreed to send check to new address. Paper check was mailed (supposedly) on 10/4 to old address. I called on 10/10 and was told check mailed to old address and liberty mutual admitted error. I was told I would be mailed another check on 10/10. I followed up on 10/12 and no check had been issued, so billing had me send in blank check so they could direct deposit refund in 1-5 business days. I followed up on 10/19 and was told no direct deposit was possible and paper check was mailed on 10/17. I was told it would take 5-10 business days to receive check. I don't know if liberty insurance are liars, crooks or both, but this has been an exercise in avoiding paying me my refund. I request a response to confirm my check has been mailed. Not only will I never do business with liberty insurance, I will actively discourage anyone from doing business with them .