Home Service Plus is the worst company/service I have dealt with. You call for a problem with a covered appliance and they schedule an appointment about a week in the future. Then they come out and determine that you need parts that will have to be ordered. The parts arrive in about a week and you have to schedule again for the installation about a week later. Then the day comes for the repair and you get a time period of 8:00 AM to 4:00 PM. Then at about 3:00 PM on the day of the appointment they call and say they can't make it that day, but will come in about a week. That is BS. If they can't come on the day they scheduled, you should go to the top of the list on the following day. It doesn't do any good to complain.