My home loan mortgage is coming up for renewal. I sent the request since January 26 and up till now March 19 I am still going in circle in trying to get a copy of a renewal letter from them. They had asked me to fill out the CRF form it I want it mailed to my email and I had advised them already that I had already done that when I signed up with my mortgage. Up until now, nothing is happening and its very disappointing because it seems like they don't want our business. Its really sad that Manager's don't audit or check their employee's account for those that are up for mortgage renewal for business growth and better service. Now because of this, I am thinking of going to another bank and bringing my remaining loan there.