I'm a builder who spends at least $10-$20k a quarter at Home Depot (my 2020 Home Depot purchases alone were over $100k) and I return easily a few thousand a year. Now I'm spending hours fighting with another BS project that does nothing but screw the customer. Any criminal is just going to use his buddies ID to return stolen items and they know this. WE NEED TO START BOYCOTTING EVERY STORE THAT USES THIS GIMICK UNTIL THEY ALL START DOING IT. My business is going to Sutherlands. It'll cost me 5%-10% more but at least I can return defective items!