ADT tech responded to my house to update the cell system to 5G. Another tech arrived a week later to improve ADT records as they were outdated. When he arrived, he replaced the batteries in two motion sensors and the battery in the main panel. 1st battery was old and not charged. 2nd battery also was not charged. 3rd battery also was not charged but he placed it in the panel and said it would charge in 24-48 hours. Now 72 hours later, we still have a low battery alarm. I am woke at midnight and 4:00am to low battery alarm. This is beyond acceptable. When calling ADT, a rep in New York had placed me on hold 15 times, yes 15 times and still did not resolve my problems. I requested to speak to a manager and she refused. A manager will call you later, however not today as we enter a three day weekend. Your employees are not empowered to solve customer issues. These problems must be transparent to me as a 19 year customer. I must have resolution today. This issue needs to be resolved. Please have an ADT manager contact me, if they choose to maintain a long time customer and resolve this problem today. ADT rep told me a tech can not come to me for yet another six (6) days. Totally unacceptable. Thank you, Gregg Leonetti-[protected].