The Hollywood video in Acworth, GA harassed my boyfriend for weeks, claiming that he had not returned a video game rental. Now, I knew that was absolutely false because I had personally returned it to the clerk TWO DAYS EARLY. When they started claiming the game was missing, I pointed out that my boyfriend and I had rented movies from them several days after what would have been the due date for the video game, and the clerk said nothing about late fees. I know that if that game hadn't been returned, there would have been some mention of it before we were given more rentals. But someone in that store misplaced the game and we were forced to pay a ridiculous amount for a USED game that we DID return. To add injury to insult, when my boyfriend opened his account there, he added me on the form as someone who could use the account. I went into the store without him one night and showed them the rental card and my ID, and they claimed that whoever had filled out the form had "done it wrong" (trust me, we didn't, the form is simple and an employee checked it and said it was right at the time). Funny how Hollywood Video always seems to blame the customer and can't FATHOM that one of their employees might be at fault.