Dear Citibank, I am highly SHOCKED and extremely HEARTBROKEN regarding your UNCARING, COLD BLOODED, and INHUMANE treatment of your loyal customers!!! During this horrific pandemic, I have lost A LOT of close family members, friends, the job market is horrendous, etc. I am going through more than I can handle and the last thing that I need to be worried about is my bank!!! I have been a LOYAL customer for over 20+ years and I have seen the EXTREMELY SAD changes that have been made. Citibank used to be the bank that had a heart. YOUR COMPANY USED TO CARE ABOUT THEIR CUSTOMERS, however, that is no longer the case!!! NOW, ALL YOU CARE ABOUT IS MONEY AND GREED!!! GONE ARE THE DAYS WHEN YOU NEED A LITTLE HELP!!! WITH SOMETHING AS SIMPLE AND SMALL AS FEE REVERSALS, YOU ARE WILLING TO LOSE YOUR LONG-STANDING CUSTOMERS!!! YOU ALSO TREAT YOUR CUSTOMERS CRUEL, RUDE, AND WILL NOT CHANGE YOUR MIND ONCE A NEGATIVE DECISION HAS BEEN MADE!!! YOU MAKE YOUR CUSTOMERS WAIT A LONG TIME FOR A NEGATIVE DECISION THEN CLAIM THAT NOTHING FURTHER CAN BE DONE!!! OTHER COMPANIES HELP THEIR CUSTOMERS AND STAND BY THEM EVEN MORE — ESPECIALLY DURING A CRISIS!!! YOUR TREATMENT IS DISGUSTING DURING THIS CRISIS AND YOU SHOULD HOLD YOUR HEAD EXTREMELY LOW IN SHAME!!!