I am not complaining about the particular store I ordered from but rather about schlotzskys as a business in general. I placed an online order. They were sneaky by hiding this charge within the "taxes and other fees" and not explicitly listing this "service charge" separate from the tax. It wasn't until AFTER I picked up my order that included the receipt with this charge. Why should I be charged a fee when I am picking up my order? No other businesses charge me a service fee for placing an online order from their website. I emailed customer service and they just gave me a generic "this was implemented January." No where in their site do they make this service charge explicit.