I pay almost $9,000.00 to Hemipheres Amusements, located at 215 Industrial Dr. Ste A Hampshire, IL 60140 (6**) **2-8910. KURT@Hemipheres Amusements shipped the 2017 Aerosmith Limited Edition Pinball game via SAIA Freight. When the delivery reach arrived the game was inside of a truck UNSECURED(not tied down) AND the shipping carton HAD A SOFTBALL SIZE HOLE IN THE CARTON. The Delivery Driver recorded the damage and the delivery was refused. Kurt@Hemipheres Amusements was notified and a request was given to have the Pinball inspected at the freight terminal or a replacement game re-shipped. KURT @Hemispheres Amusements was extremely against shipping a replacement as was attempting to "BULLY" use via email and phone calls just to accept the shipment AS DAMAGED. I made known to KURT that there was no way to determine any concealed damage and KURT IGNORED MY CONCERNS. When a Client purchases a "High-Value" item he/she expects "White Glove Service" as this purchase should culminate in a time of happiness and excitement by KURT@HEMISHPERES AMUSEMENTS RUINED THIS EXPERIENCE AND STATED IN HIS EMAIL TO US TO STOP ABUSING HIM???? wth? WHEN DOES A SELLER IN RECEIPT OF ALMOST $9,000.00 BECOME A VICTIM??? A Paying Client solely Asking for an undamaged shipment and or having an inspection completed IS NOT BEING ABUSIVE. I'D STAY AWAY FROM HEMISPHERES AMUSEMENTS AS THEY CANNOT ENSURE THAT YOUR HIGH DOLLAR PURCHASE IS NOT IMPORTANT TO THEM AS THEY ALREADY HAVE YOUR MONEY. www.hemispheresamusements.com